MyPT Help

Simple guides for laboratories: account, laboratory, program registration, results, documents and payments.

Quick start

From sign-up to results in three steps.

Create an account and a laboratory

The account is personal; you add your laboratory right after signing up. Check the billing details and the address for samples.

Register the laboratory for a program

In Available programs pick the program, the tests and the sample transport. A confirmation arrives by e-mail.

Enter results and download documents

During the testing period you fill in the results; after the program ends you find the report and certificate in Documents.

Topics

Getting started

Account and sign-in Sign-up, sign-in, forgotten password and an invitation from a colleague. Finding your way in MyPT What is where: dashboard, menu, active laboratory, language, mobile.

Laboratory

Laboratory and its details Creating a laboratory, billing details, contacts, addresses, several laboratories. Laboratory managers How to add a colleague, remove a manager and what the last manager means.

Programs and registrations

Program registration Finding a program, PT plan, choosing tests, sample transport, purchase order. Changing or cancelling a registration What can change before the deadline, what after it, and when you get your participant code.

Results

Entering results When and how to enter measured values, saving as you go, reminders.

Documents and payments

Documents, certificates and invoices Where to find reports, certificates, invoices and orders, and when they become available. Sample transport and customs documents Transport options, laboratories outside the EU, pro forma invoice.

Account and e-mails

Account settings Name, changing e-mail and password, language, newsletter. E-mails you receive Overview of MyPT messages, sender, spam, unsubscribing from news.

Frequently asked questions

I cannot register for a program, the form says the address is incomplete.

Fill in the street, city and postcode in My laboratories → Edit. The laboratory address is also the address for sample delivery.

I want to add a test but there is no Edit button in the registration detail.

Registration for the program is already closed, or your registration was submitted before the original deadline. Write to info@ptprovider.cz and the organiser adjusts the registration.

Where do I find the PT plan with the test specification and dates?

Next to the program in Available programs (PT plan button), on the registration page, on the Dashboard next to running programs and on the public website in the program detail.

The program I am looking for is not shown in Available programs.

Only programs with registration open are shown. Programs past the deadline are on the Dashboard under Running programs. Try searching by standard, e.g. 12390-8.

A test is marked as full. What does it mean?

The test capacity in this program has been reached. Register for the other tests, or ask the organiser whether capacity will free up.

Where do I find my participant code?

In My registrations and in the registration detail. It is assigned after the registration deadline and arrives by e-mail; until then “—” is shown.

A colleague needs access to our laboratory.

Invite them in My laboratories → Managers. Every manager has the same rights to the laboratory.

The program has ended but I cannot see the certificate in Documents.

The certificate is released after the participation invoice is paid and only to laboratories without unpaid obligations. You see the payment status in Documents or in the registration detail. If everything is paid and the certificate is still missing, write to us.

I need a purchase order number on the invoice.

Enter it in the registration under Purchase order and optionally attach the order as PDF. State a permanent requirement in the laboratory's billing note.

Our company name or billing address has changed.

Edit the details in My laboratories → Edit. An invoice already issued keeps the details from the time of issue; the change applies to the next invoices.

I do not receive e-mails from MyPT.

Check the laboratory's contact e-mail and your spam folder. The sender is noreply@ptprovider.cz.