Account and e-mails
E-mails you receive
Overview of MyPT messages, sender, spam, unsubscribing from news.
The sender is always PT Provider <noreply@ptprovider.cz>. Replying to an e-mail reaches the organiser. Messages go to the laboratory's contact e-mail; account messages go to your account e-mail.
Overview of messages
| When | What arrives |
|---|---|
| after creating an account | welcome with a link to MyPT |
| after being invited to a laboratory | invitation with an acceptance link (valid 14 days) |
| after submitting a registration | confirmation with the summary of tests, price and transport |
| after changing or cancelling a registration | summary of the change, or a cancellation confirmation |
| after participant codes are assigned | your participant code for the program and an overview of your tests: green = opening, red = not opened (too few laboratories registered – they will not take place and are not charged) |
| 7 and 2 days before the testing deadline | reminder if you have no results entered |
| after saving results | confirmation with the overview of entered values |
| after a new program document is uploaded | notification with a link to Documents |
| after a certificate is uploaded | notification, or information that the certificate is released after payment |
| for an unpaid invoice | payment reminder with the invoice number and amount |
| when changing e-mail or password | confirmation link, notice to the original address |
| when registration opens for a new program | news (newsletter subscribers only) |
| laboratories outside the EU | the pro forma invoice is ready |
I do not receive e-mails
- Check the laboratory's contact e-mail in My laboratories and your account e-mail in Settings.
- Look in your spam folder and add noreply@ptprovider.cz to your safe senders.
- If messages still do not arrive, write to info@ptprovider.cz.
The unsubscribe link is at the bottom of every newsletter. One click unsubscribes you; other messages (confirmations, reminders) are not affected.